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Honored Contributor

Re: Ice maker is frosted over

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Was the link I posted any help?

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Constellation

Re: Ice maker is frosted over

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Even though Samsung replaced the entire ice maker mechanism still have the same problem. So even if they "take care of you" it doesn't help in the long run. What I have to do is get out a steam cleaner (similar to the one the Dish Network tech used) every few weeks and melt the block of ice.

 

The sad thing is at one point Samsung said they would replace my fridge for a new one, but a few days later they backtracked and said they couldn't do that(!)

 

 

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Constellation

Re: Ice maker is frosted over

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model#RF22M9581SR/AA

My ice maker has frost/ice all over it and wont make ice. please help its less than 2 years old.  

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Samsung Moderator
Samsung Moderator

Re: Ice maker is frosted over

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For assistance, send us a private message to the link below with your serial number. 

http://bit.ly/2hQXHNu


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

U r gettin air it is oxidizing that is y ur getting ice b...

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U r gettin air it is oxidizing that is y ur getting ice build up

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Constellation

Re: Ice maker is frosted over

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We still have our icemaker freezing up. Samsung knows there is a problem and has class action lawsuits for this matter. I'll never buy another fridge from Samsung.

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Constellation

Re: Ice maker is frosted over

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Same problem as everyone else here has reported.  Ice maker has never been stellar, but it worked....up until last week....now, frosted over and no ice.  Defrosted, hair dryer, repeated, etc.  PM'd one of the mods and will see what gets suggested.  Overall, such a disappointing situation for all. 

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Constellation

Re: Ice maker is frosted over

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I’m having the same issue. I've had my refrigerator since 2018 and never had an issue until this week. Ice maker is frozen.... thawed it out and lasted about a week before more frost.

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Samsung Moderator
Samsung Moderator

Re: Ice maker is frosted over

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I can see how this may be frustrating. Can you give these troubleshooting steps a try?

  1.  When was the last time you changed your water filter? 
  2. After you defrost the ice maker, have you tried to reset the ice maker? 
  3. Is the unit leveled 
  4.  https://www.samsung.com/us/support/answer/ANS00062321/

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Ice maker is frosted over

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I've had the same issue for six years. its a defect in the refrigerator design. There is a class action lawsuit against Samsung for the ice maker. I filed a complaint with the New Jersey BBB and, although Samsung called me, they sent me to four different agents and kept me on hold for over an hour. There was no follow up and no one offered a solution. Apparently, they don't care enough about their customers to do the right thing. I wish you luck. 

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