Even though Samsung replaced the entire ice maker mechanism still have the same problem. So even if they "take care of you" it doesn't help in the long run. What I have to do is get out a steam cleaner (similar to the one the Dish Network tech used) every few weeks and melt the block of ice.
The sad thing is at one point Samsung said they would replace my fridge for a new one, but a few days later they backtracked and said they couldn't do that(!)
Same problem as everyone else here has reported. Ice maker has never been stellar, but it worked....up until last week....now, frosted over and no ice. Defrosted, hair dryer, repeated, etc. PM'd one of the mods and will see what gets suggested. Overall, such a disappointing situation for all.
I’m having the same issue. I've had my refrigerator since 2018 and never had an issue until this week. Ice maker is frozen.... thawed it out and lasted about a week before more frost.
I can see how this may be frustrating. Can you give these troubleshooting steps a try?
I've had the same issue for six years. its a defect in the refrigerator design. There is a class action lawsuit against Samsung for the ice maker. I filed a complaint with the New Jersey BBB and, although Samsung called me, they sent me to four different agents and kept me on hold for over an hour. There was no follow up and no one offered a solution. Apparently, they don't care enough about their customers to do the right thing. I wish you luck.