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Asteroid

Ice maker is frosted over

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The ice maker on our new Samsung 4-Door Flex refrigerator (model # RF28K9380) has already frosted over and will not make ice.  How do you defrost the ice maker?  Is it normal to have frosted over so fast?  It has only been a month.

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Supernova

Re: Ice maker is frosted over

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Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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Supernova

Re: Ice maker is frosted over

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Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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Astronaut

Re: Ice maker is frosted over

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Where are the instructions to reset the ice maker?

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Samsung Moderator
Samsung Moderator

Re: Ice maker is frosted over

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What's the model of your fridge?  That way we can get you the proper instructions.  


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Constellation

Re: Ice maker is frosted over

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I have a RF23J9011SR.  Can you please post instuctions on how to reset the ice maker?

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Honored Contributor

Re: Ice maker is frosted over

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userprt8cnLU0u -  You can find steps for this in this article for your model: http://www.samsung.com/us/support/troubleshooting/TSG01001012/


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Constellation

Re: Ice maker is frosted over

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What if you can’t get draw out because ice build up is so bad

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Astronaut

Re: Ice maker is frosted over

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Turn of ice maker. Here is how

https://www.youtube.com/watch?v=4V7QKqtBLeY


@userFIe8XA816K wrote:

What if you can’t get draw out because ice build up is so bad


 

Samsung 4 door refrigerators often freeze up so you cannot get ice or even empty the ice bucket. Here is a simple free fix.
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Constellation

Re: Ice maker is frosted over

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Samsung should make a smaller ice maker assembly do the ice can fall.

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Constellation

Re: Ice maker is frosted over

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I had the same issue, I was able to pull it open enough and aimed the hair dryer at the crack, eventually it popped open all the way. Make sure to put down some towels.

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