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Constellation

Ice maker issues for RF28JBEDBSR

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I bought this refrigerator a little over a year ago and started to experience the same ice maker problem described by many consumers - the ice maker doesn't make ice; the door for the ice maker is frozen and cannot be opened! Many consumers pointed out that is an ongoing issue and can happen repeatedly. BestBuy (the place I bought this refrigerator) told me to contact Samsung to have the ice maker replaced. I called 1-800-Samsung and left a call back number. The automated system said a representative would call me back in about 6 minutes, but no one called back after more than an hour. 

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Samsung Moderator
Samsung Moderator

Re: Ice maker issues for RF28JBEDBSR

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If you're having trouble with your ice maker not working, whether it's freezing over or not making ice at all take a look at the steps provided below it might help Smiley Happy....

 

Can you verify that the ICE off light is not turned on? When ice only drops from the ice maker if the test switch/button on the ice maker is pressed, verify that the Ice Off icon is not illuminated on the display panel. When the Ice Off icon is illuminated, the ice maker is turned off. However, when pressing the test button, the ice maker will continue to harvest any ice that is in its ice tray.

 

Samsung recommends that you change your water filter every 6 months. If your water filter has not been changed in the last 6 months feel free to purchase one on Samsung.com or samsungparts.com

 

Replace the water filter in your Samsung refrigerator:
 

https://www.samsung.com/us/support/answer/ANS00060149/

 

Check the dispenser's water pressure.

  • Dispense water into a measuring cup for 10 seconds. You should get at least 6 ounces (3/4 cup) or more.
  • If you get less than 3/4 cup, your water pressure is too low. A potential cause might be a clogged water filter, so remove your water filter and try again.

 

If your ice maker is frozen over we recommend defrosting the unit by unplugging it or turning it off at the breaker and then performing the reset step below.

 

Reset the ice maker.

  • There is a test button on the ice maker. (Most models will require you to remove the ice bucket to view the ice maker.) You can typically find an illustration of the location of the test button in your user manual. Once you find this button:
    • Press and hold the test button until you hear a chime (which may take up to 10 seconds).
    • The test takes about 6 minutes. During the test cycle, you will hear ice drop into the bucket and the water valve energize to fill the ice maker.
    • At the end of the test, another chime will be heard.

Note: If the ice maker does not chime when you press the button, or if it does not chime at the end of the test, unplug the refrigerator or power it down at the circuit breaker, wait 2 minutes, and power it back up. Watch the display for any error codes. Then, try the button again. If it still does not chime, visit our Support Center to request service.

 

Allow 24 hours after the reset for ice production to get back to normal.

  • You should see some ice production much sooner, however, it may take the full 24 hours for it to return to normal production amounts (approximately 2 trays of ice every 3 hours).
  • Be sure to dispense ice occasionally during this period. If ice piles up at one end of the bucket, the ice maker will think it is full and stop ice production. Find more information in the "Ice maker is making some ice but not enough" section.

If the above troubleshooting steps didn't help you are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: Ice maker issues for RF28JBEDBSR

JUMP TO SOLUTION

If you're having trouble with your ice maker not working, whether it's freezing over or not making ice at all take a look at the steps provided below it might help Smiley Happy....

 

Can you verify that the ICE off light is not turned on? When ice only drops from the ice maker if the test switch/button on the ice maker is pressed, verify that the Ice Off icon is not illuminated on the display panel. When the Ice Off icon is illuminated, the ice maker is turned off. However, when pressing the test button, the ice maker will continue to harvest any ice that is in its ice tray.

 

Samsung recommends that you change your water filter every 6 months. If your water filter has not been changed in the last 6 months feel free to purchase one on Samsung.com or samsungparts.com

 

Replace the water filter in your Samsung refrigerator:
 

https://www.samsung.com/us/support/answer/ANS00060149/

 

Check the dispenser's water pressure.

  • Dispense water into a measuring cup for 10 seconds. You should get at least 6 ounces (3/4 cup) or more.
  • If you get less than 3/4 cup, your water pressure is too low. A potential cause might be a clogged water filter, so remove your water filter and try again.

 

If your ice maker is frozen over we recommend defrosting the unit by unplugging it or turning it off at the breaker and then performing the reset step below.

 

Reset the ice maker.

  • There is a test button on the ice maker. (Most models will require you to remove the ice bucket to view the ice maker.) You can typically find an illustration of the location of the test button in your user manual. Once you find this button:
    • Press and hold the test button until you hear a chime (which may take up to 10 seconds).
    • The test takes about 6 minutes. During the test cycle, you will hear ice drop into the bucket and the water valve energize to fill the ice maker.
    • At the end of the test, another chime will be heard.

Note: If the ice maker does not chime when you press the button, or if it does not chime at the end of the test, unplug the refrigerator or power it down at the circuit breaker, wait 2 minutes, and power it back up. Watch the display for any error codes. Then, try the button again. If it still does not chime, visit our Support Center to request service.

 

Allow 24 hours after the reset for ice production to get back to normal.

  • You should see some ice production much sooner, however, it may take the full 24 hours for it to return to normal production amounts (approximately 2 trays of ice every 3 hours).
  • Be sure to dispense ice occasionally during this period. If ice piles up at one end of the bucket, the ice maker will think it is full and stop ice production. Find more information in the "Ice maker is making some ice but not enough" section.

If the above troubleshooting steps didn't help you are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Ice maker issues for RF28JBEDBSR

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I have checked all the basics. Never used "locker" or "off" button. Changed water filter twice in the past 13 months. I know well about how to operate a refrigerator and how to do troubleshooting. The Ice Maker and Evaporator Compartment Freezing problem I am facing is the same as hundreds and thousands of consumers experienced. Your suggestion for a normal functioning unit CANNOT solve this problem. I have to use what others suggested - shut down the refrigerator for a day, use a hair blower to heat the ice maker to force it open, and then use force to get rid of all the thick ice at the back of the ice maker. If I have to do this repeatedly, I can FORESEE that the ice maker will be damaged. For the record my refrigerator model is RF28JBEDBSR/AA13, serial no. 07Y843BKA02597H. If you keep ignoring this problem and providing non-helpful solution, I will bring the issue to Consumer Protection Agency.

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Constellation

Re: Ice maker issues for RF28JBEDBSR

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It's laughable you telling people to replace their water filter or check the water pressure. I also have the French door fridge with the same ice maker problems. The issues are not with the maker making ice, it's with the box itself frosting over, blocking the fan from cooling the ice in the bucket causing it melt and then the frost overtaking the maker stopping it from making it ice. It also builds up on the auger fan and that's the noise people hear. ONLY FIX is to defrost the box and have the whole process start again. I bought mine from Best Buy with the protection plan and they have had 3 separate repair company's come to replace all the parts for the ice maker. No luck. And Best Buy conviently does not cover the ice maker as a lemon part. How nice. So I have fridge with no ice maker. I'll never buy Samsung again. 

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Astronaut

Re: Ice maker issues for RF28JBEDBSR

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Ok

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Constellation

Re: Ice maker issues for RF28JBEDBSR

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I've had this same issue with the same model I purchased at Best Buy, also. Water pressure is excellent and I've faithfully replaced the filter twice a year since it was new. I've tried everything to get it restarted, from the hair dryer to powering down for a reset. I've used the blue test button on the side of the ice maker, but it never chimes. Just posted my own experience here on the forum but not entirely convinced I'll get more than the response you received from Samsung. Good luck... I'll post back here if I get any satisfaction.

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Constellation

Re: Ice maker issues for RF28JBEDBSR

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I have the model RF28JBEDBSR/AA, purchased from Home Depot. the ice maker freezing over started right after the warranty expired. Every 3-6 weeks we run out of ice because the mechanics are frozen. I use a hair dryer to defrost the freezer and it returns to working fine for another 3-6 weeks. Making ice isn't the problem - it's keeping the ice box from becoming a glacier so that it can make ice. Now there's a fan behind the icebox that is making a loud buzzing noise when the doors are closed. If I defrost, this solves the buzzing sound for about 1-2 days but that's it. I can't wait to see what happens next.

 

Because of all the negative service reviews for these refrigerators, I will not bother to have it repaired over and over again unless there is a Samsung-backed guaranteed fix. We'll dump this basically brand new $2500 refrigerator and get another brand when possible in order to save the ongoing service headaches. Is really unfortunate to spend this kind of money with a big brand business, and to hear that the hundereds of thousands of customers experiencing THE EXACT SAME PROBLEMS come last with regards to product satisfaction.  Would love to hear an executive-level Samsung US representative respond to this lack of corporate accountability. 

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Constellation

Re: Ice maker issues for RF28JBEDBSR

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I have had the same issue with my fridge cost $518 to fix because Samsung would not and they wonder why there is a class action law suit.....this is absolute horrible service.  Obviously there is a huge issue here and these refrigerators are not cheap.  The civil thing for Samsung to do is fix it.  I have several Samsung appliances and TVs in my home but I will be shopping for a different brand in the future. 

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