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Constellation

Ice maker not working RF28HMEDBSR/AA

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Model RF28HMEDBSR/AA, ice maker will not work.  Ice maker froze up.  I defrosted and reset.  Reset button makes ping after 2 to 3 seconds. However, The ice off light on the door panel stays  illuminated.  After reset, ice maker dumped one small batch of cubes, but has not made any more. 

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Samsung Moderator
Samsung Moderator

Re: Ice maker not working RF28HMEDBSR/AA

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You'll need to repeatedly press the "Ice Maker Off" button until it's no longer illuminated.  That's the reason that it's only dumping one batch of ice at a time.  


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23 REPLIES 23
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Samsung Moderator
Samsung Moderator

Re: Ice maker not working RF28HMEDBSR/AA

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You'll need to repeatedly press the "Ice Maker Off" button until it's no longer illuminated.  That's the reason that it's only dumping one batch of ice at a time.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Ice maker not working RF28HMEDBSR/AA

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I have a samsung RF28HMEDBSR, the ice maker has stopped working. i hear a clicking sound when i believe it is trying to drop the ice into the bucket. i have reset the ice maker and defrosted the ice maker. i turned it off for a little over a week then turned it back on. it dropped one tray of ice then nothing more and the still hear the clicking. water pressure is good.

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Samsung Moderator
Samsung Moderator

Re: Ice maker not working RF28HMEDBSR/AA

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I'm sorry to hear that, is the ice maker freezing up? 


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Astronaut

Re: Ice maker not working RF28HMEDBSR/AA

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I have had the same issue for over a year but never did anything about it and now the fridge won't cool at all. Any suggestions? BTW I have the model RF28HMEDBSR/AA

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Constellation

Re: Ice maker not working RF28HMEDBSR/AA

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Mine freezes up as well.I am the original owner to it. How can I get this resolved

SN <HIDDEN>

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Constellation

My refrigerator does this and when I called Samsung they...

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My refrigerator does this and when I called Samsung they said it cant be working when they come out. But if this is a flaw in the refrigerator why wouldn't they jyst come out and fix it. It freezes back up every couple months

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Samsung Moderator
Samsung Moderator

Re: My refrigerator does this and when I called Samsung they...

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Could you send us a private message?  http://bit.ly/2ihPL97


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Samsung Moderator
Samsung Moderator

Re: Ice maker not working RF28HMEDBSR/AA

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Please get back to us as soon as you can.  


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Astronaut

Re: Ice maker not working RF28HMEDBSR/AA

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I have this refrigerator. Purchased 3 Samsung appliances through Lowes at the same time..... Fridge, Oven, and Microwave. Needless to say, I am extremely disappointed with Samsung. Even our flatscreen TV is Samasung. Anyway, this fridge has been a nightmare from the beginning and has yet to be fixed. The only reason it's still in my kitchen is because I'm not ready to shill out another $3,500 for a fridge... I already did that. The primary issues are this. First, the icemaker buzzes like crazy. It freezes over and instead of ice cubes, I get crushed ice as it tries to scrape the cubes into my cup or it produces nothing at all. The only option is to heat the unit up and met the solid mass of a iceberg from inside the unit.... and that's only if I can get the door pulled out. The second issue is a frige that does not get to the temp I set it to. The back wall freezes up constantly and has to be thawed out. It freezes up and ice encases the fan and the duct work which is supposed to circulate the air. It is a chore to melt the fridge to start over. If I set the fridge to 35 degrees F, at best it makes it to 49 degrees F. And i'm using a temp probe to gather that info. If I use a thermal probe on the food, its around 49 to 51 degrees F. We purchase milk in quarts so we have a chance to drink it before it goes bad. The fridge is leveled properly before anyone asks. Calls into Lowes for help goes nowhere. In the end, after 3 years of dealing with these issue trying to get it fixed, there is no fix. The fridge is flawed be design. Now I see there has been a class action suit in the works on these issues. The last Samsung "anything" I purchased. Good luck to any of you that have this fridge or any in the long list of Samsung fridges listed in the lawsuit. 

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