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Constellation

Ice maker not working - recall

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I went out and had a 3rd party company who is samsung authorized. He helped a customer before me and stated that our fridges were the exact same with the same issue on the ice maker. He said samsung covered the cost after she showed them her invoice. Is mine under the class action lawsuit? I paid $300 for them to come out and fix it today. Does anyone know how do I get my invoice covered like the other customer? 

Model # F263BEAESG/AA

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Honored Contributor

Re: Ice maker not working - recall

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I'd be happy to look into this for you, mind sending me a private message here with your full model code and serial number?-->http://bit.ly/2igAXKH


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Honored Contributor

Re: Ice maker not working - recall

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I'd be happy to look into this for you, mind sending me a private message here with your full model code and serial number?-->http://bit.ly/2igAXKH


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Ice maker not working - recall

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Have the same issue, how can you resolve for me.

 

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Constellation

Re: Ice maker not working - recall

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Ice maker is broken.

Model #: RF263BEAEWW/AA

HELP!!

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Samsung Moderator
Samsung Moderator

Re: Ice maker not working - recall

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I'm sorry to hear that, is the icemaker not producing ice? 


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Astronaut

Re: Ice maker not working - recall

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My ice maker is still making a terribly loud noise even after following suggestions per Samsung to fix it.   I'm wondering if my ice maker is part of the recall.  Model #RF23J9011SG

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Constellation

Re: Ice maker not working - recall

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Having same issue, how can Samsung resolve for me?

Model #  rf260beaesr

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Samsung Moderator
Samsung Moderator

Re: Ice maker not working - recall

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To anyone experiencing this please send me your full model code and serial number via private message.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: Ice maker not working - recall

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Hello my ice maker is also broken, and we've defrosted and restarted numerous times. HELP, hot weather is here. Model Name RF263BEAEWW/AA Serial # <hidden>. Please advise how we get this ice maker fixed, or replace the fridge/freezer altogether.

 

Thanks.

 

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Constellation

Re: Ice maker not working - recall

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I bought a RF24FSEDB fridge with the exact same issues with my icemaker. Is there a recall to get it fixed? Thanks Ryan

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