Original topic:

Ice maker on RF28R7351DT stopped working

(Topic created on: 1/25/21 4:52 AM)
userpq9xLbq2hd
Astronaut
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Kitchen and Family Hub

Ice maker stopped making ice. Pulled the bucket and there was ice buildup around the drain tube so I got rid of that with a hair dryer. When reset, tray will dump ice and refill, but will not drop ice again until reset button has been pushed. Also replaced water filter and it meets the 3/4 cup in 10 seconds test. 

what else do I need to check?

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SamsungBri
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

My sincerest apologies for the frustration and inconvenience this has caused. The next step would be to proceed with service. Please feel free to send me a private message with your full model code and serial number so that I can look into this for you. http://bit.ly/33ipYnO


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