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Constellation

Ice maker

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The ice maker is making ice, but does not release it when the cycle starts. Water fills it and overflows at the end of the fill cycle. Why is this happening?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Ice maker

JUMP TO SOLUTION

Hello, try the following:

 

  1. Check your water pressure by dispensing 3/4 cup of water.

    The required water pressure for the fridge is between 20 - 125 psi. You can check the pressure by dispensing 3/4 cup of water.

    If your model does not have a dispenser, you will need to use the water line instead. Turn off the water supply, disconnect the water line, prepare a bucket and towels to help with collecting the water, and then turn the water supply back on and dispense water directly out of the water line to test its pressure.

    • If it takes less than 10 seconds, your water pressure is high enough.
    • If it's over 10 seconds, remove the water filter and try again. If it's under 10 seconds when the filter is removed, replace the water filter, which is probably clogged.
    • If it still takes more than 10 seconds when the filter is removed, increase the water pressure. Make sure the water valve is opened all the way, and the water line is not kinked or pinched.
    • If your home has a reverse osmosis system, your refrigerator may need a separate water line. For further assistance, contact a plumber.

    10 sec water dispensing

  2. Level the refrigerator.

    Make sure the refrigerator is leveled correctly. Many issues on refrigerators stem from improper leveling. Therefore, you should make sure the fridge is level.

  3. Keep the doors closed.

    Your ice maker works best when the fridge's doors stay closed. Opening the door pauses ice production and allows warm air to enter the fridge, making it take longer to freeze ice.

    If you increase the cooling performance of your fridge, it should reduce the time it takes to freeze ice cubes.

  4. Reset the ice maker.

    There is a test button on the ice maker. (Most models will require you to remove the ice bucket to view the ice maker.) Once you find this button:

    1. Press and hold the test button until you hear a chime (which may take up to 10 seconds).
    2. The test takes about 6 minutes. During the test cycle, you will hear ice drop into the bucket and the water valve energize to fill the ice maker.
    3. At the end of the test, another chime will be heard.

    Note: If the ice maker does not chime when you press the button, or if it does not chime at the end of the test, unplug the refrigerator or power it down at the circuit breaker, wait 2 minutes, and power it back up. Watch the display for any error codes. Then, try the button again. If it still does not chime, call us at 1-800-SAMSUNG.

  5. Allow 24 hours after the reset for ice production to get back to normal.

    You should see some ice production much sooner, however it may take the full 24 hours for it to return to normal production amounts (approximately 2 trays of ice every 3 hours).

    Be sure to dispense ice occasionally during this period. If ice piles up at one end of the bucket, the ice maker will think it is full and stop ice production. Find more information in the "Ice maker is making some ice but not enough" section.

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed.

 

 

You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent by visiting any mod's profile. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Ice maker

JUMP TO SOLUTION

Hello, try the following:

 

  1. Check your water pressure by dispensing 3/4 cup of water.

    The required water pressure for the fridge is between 20 - 125 psi. You can check the pressure by dispensing 3/4 cup of water.

    If your model does not have a dispenser, you will need to use the water line instead. Turn off the water supply, disconnect the water line, prepare a bucket and towels to help with collecting the water, and then turn the water supply back on and dispense water directly out of the water line to test its pressure.

    • If it takes less than 10 seconds, your water pressure is high enough.
    • If it's over 10 seconds, remove the water filter and try again. If it's under 10 seconds when the filter is removed, replace the water filter, which is probably clogged.
    • If it still takes more than 10 seconds when the filter is removed, increase the water pressure. Make sure the water valve is opened all the way, and the water line is not kinked or pinched.
    • If your home has a reverse osmosis system, your refrigerator may need a separate water line. For further assistance, contact a plumber.

    10 sec water dispensing

  2. Level the refrigerator.

    Make sure the refrigerator is leveled correctly. Many issues on refrigerators stem from improper leveling. Therefore, you should make sure the fridge is level.

  3. Keep the doors closed.

    Your ice maker works best when the fridge's doors stay closed. Opening the door pauses ice production and allows warm air to enter the fridge, making it take longer to freeze ice.

    If you increase the cooling performance of your fridge, it should reduce the time it takes to freeze ice cubes.

  4. Reset the ice maker.

    There is a test button on the ice maker. (Most models will require you to remove the ice bucket to view the ice maker.) Once you find this button:

    1. Press and hold the test button until you hear a chime (which may take up to 10 seconds).
    2. The test takes about 6 minutes. During the test cycle, you will hear ice drop into the bucket and the water valve energize to fill the ice maker.
    3. At the end of the test, another chime will be heard.

    Note: If the ice maker does not chime when you press the button, or if it does not chime at the end of the test, unplug the refrigerator or power it down at the circuit breaker, wait 2 minutes, and power it back up. Watch the display for any error codes. Then, try the button again. If it still does not chime, call us at 1-800-SAMSUNG.

  5. Allow 24 hours after the reset for ice production to get back to normal.

    You should see some ice production much sooner, however it may take the full 24 hours for it to return to normal production amounts (approximately 2 trays of ice every 3 hours).

    Be sure to dispense ice occasionally during this period. If ice piles up at one end of the bucket, the ice maker will think it is full and stop ice production. Find more information in the "Ice maker is making some ice but not enough" section.

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed.

 

 

You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent by visiting any mod's profile. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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