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Constellation

Ice makers frost over and stop producing ice

I have two Samsung french door refridgerators and they've both stopped producing ice in the last couple months.  For a while I could run a force defrost and the cut the power for a few minutes to reset it and it would start producing ice again.  Now I can't get either of them working.  I see that this is a common complaint with these fridges and there is even a class action lawsuit pending.  Anyone have any other ideas of what can get these working or has Samsung released a new ice maker to resolve these issues?

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Samsung Moderator
Samsung Moderator

Re: Ice makers frost over and stop producing ice

Can you verify that the ICE off light is not turned on? When ice only drops from the ice maker if the test switch/button on the ice maker is pressed, verify that the Ice Off icon is not illuminated on the display panel. When the Ice Off icon is illuminated, the ice maker is turned off. However, when pressing the test button, the ice maker will continue to harvest any ice that is in its ice tray.

 

Samsung recommends that you change your water filter every 6 months. If your water filter has not been changed in the last 6 months feel free to purchase one on Samsung.com or samsungparts.com

 

Replace the water filter in your Samsung refrigerator:
 

https://www.samsung.com/us/support/answer/ANS00060149/

 

Check the dispenser's water pressure.

  • Dispense water into a measuring cup for 10 seconds. You should get at least 6 ounces (3/4 cup) or more.
  • If you get less than 3/4 cup, your water pressure is too low. A potential cause might be a clogged water filter, so remove your water filter and try again.

 

If your ice maker is frozen over we recommend defrosting the unit by unplugging it or turning it off at the breaker and then performing the reset step below.

 

Reset the ice maker.

  • There is a test button on the ice maker. (Most models will require you to remove the ice bucket to view the ice maker.) You can typically find an illustration of the location of the test button in your user manual. Once you find this button:
    • Press and hold the test button until you hear a chime (which may take up to 10 seconds).
    • The test takes about 6 minutes. During the test cycle, you will hear ice drop into the bucket and the water valve energize to fill the ice maker.
    • At the end of the test, another chime will be heard.

Note: If the ice maker does not chime when you press the button, or if it does not chime at the end of the test, unplug the refrigerator or power it down at the circuit breaker, wait 2 minutes, and power it back up. Watch the display for any error codes. Then, try the button again. If it still does not chime, visit our Support Center to request service.

 

Allow 24 hours after the reset for ice production to get back to normal.

  • You should see some ice production much sooner, however, it may take the full 24 hours for it to return to normal production amounts (approximately 2 trays of ice every 3 hours).
  • Be sure to dispense ice occasionally during this period. If ice piles up at one end of the bucket, the ice maker will think it is full and stop ice production. Find more information in the "Ice maker is making some ice but not enough" section.

If the above troubleshooting steps didn't help you are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO


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