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userJxEms2Sh5A
Asteroid

Ice makers not working and will not reset

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I have a model RF323TEDBSR where both ice makers have stop working.  The top one stopped a few months back because of frost issue which I defrosted and tried reset process a number of times, but I could never get the ice maker to start working again and it hasn't worked since.  The bottom one stopped working this week which I think was frost related (i.e., ice build up on top) so I had to defrost the bottom freezer.  After cleaning out the freezer I tried the do the reset process on the ice maker, but I don't think the button is doing anything as I'm not getting any response/feedback when I press and hold the reset button (i.e., no beep or action from the ice maker).  I have waited 24 hours to see if anything happens and still nothing.  This was the same experience I had on the top ice maker when I tried to reset it.  The water dispenser is working fine so I don't believe it is a water supply issue.  Am I missing something or it is possible I have two dead ice makers?  Any suggestions? Thanks

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Samsung Moderator
Samsung Moderator

Re: Ice makers not working and will not reset

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Please send me a private message with your model code and serial number.   http://bit.ly/2igAXKH


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88 REPLIES 88
Samsung Moderator
Samsung Moderator

Re: Ice makers not working and will not reset

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Have you tried testing the ice maker without the water filer installed?


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userJxEms2Sh5A
Asteroid

Re: Ice makers not working and will not reset

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I did removed the filter, but it did not seem to make a difference.

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Samsung Moderator
Samsung Moderator

Re: Ice makers not working and will not reset

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And just to verify, the ice off light isn't illuminated, correct?


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userJxEms2Sh5A
Asteroid

Re: Ice makers not working and will not reset

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Yes the "ice off" light for both ice makers are not on.  And the water dispenser is working.  I have tried the reset button on both ice makers, but am not sure what is suppose to happen after holding it for 10+ seconds.  Nothing appear to happen.

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Samsung Moderator
Samsung Moderator

Re: Ice makers not working and will not reset

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Not even a beep or "ding" sound?


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userJxEms2Sh5A
Asteroid

Re: Ice makers not working and will not reset

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I do not hear a beep or any type of sound (e.g., moving parts).

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Samsung Moderator
Samsung Moderator

Re: Ice makers not working and will not reset

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If you could, please send a private message with the serial number.  


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userJxEms2Sh5A
Asteroid

Re: Ice makers not working and will not reset

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Could you let me know how I would send a PM? I don't see an option for this.
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Samsung Moderator
Samsung Moderator

Re: Ice makers not working and will not reset

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http://bit.ly/2ihPL97


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