So after several time defrosting the Icemaker and the entire frig I am still having issues with the Icemaker freezing up and the fan making noise as loud as a MRI.
After calling Samsung 3 days ago they said they would repair the icemaker (and fan) free of charge. They issued a repair ticket and said I would hear in 24 to 48 hours. It has been 72 and still no call. So I called Samsung, requested a call back rather then wait on hold and 45 minutes later was told to call the Service Center directly to set up an appointment.
I called (ASAP Solutions 201-881-5742) and received a recording saying " due to tech difficulties we can not take calls...... for a faster response, text. If you leave a voicemail you will get an answer in one week".
So I am back to Samsung and can not seem to get the on line chat to work or a call back. Anyone know a better way to address this with Samsung before the refrigerator totally stops working and I lose all my food?