Original topic:

Icemaker overfilling

(Topic created: 11-12-2020 02:56 PM)
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userXBUcHCKtHt
Constellation
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Kitchen and Family Hub

I have a RF4289HARS/XAA and water is overflowing into the refrigerator and out onto the floor. 

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

I'm sorry to hear that, have you tried the troubleshooting steps below? 

  1. Level the refrigerator.

    A correctly "leveled" refrigerator is not level from front to back. Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves, and helps with draining.

    A quick way to check your level is to look under the front. If the wheels for moving the refrigerator are still touching the floor, the front is not high enough. See our guide on how to level the refrigerator to raise the front higher.

  2. Clear the water away.

    The purpose of this is to confirm that it's actually a leak. Possible other causes could be:

    Check back about 2-3 hours later to verify if the leak returns. If it does, this will require service. 

    • Condensation (such as if the fridge was recently turned off or without power)
    • A spill or a leak from one of the food items in the refrigerator

 

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 Reply
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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

I'm sorry to hear that, have you tried the troubleshooting steps below? 

  1. Level the refrigerator.

    A correctly "leveled" refrigerator is not level from front to back. Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves, and helps with draining.

    A quick way to check your level is to look under the front. If the wheels for moving the refrigerator are still touching the floor, the front is not high enough. See our guide on how to level the refrigerator to raise the front higher.

  2. Clear the water away.

    The purpose of this is to confirm that it's actually a leak. Possible other causes could be:

    Check back about 2-3 hours later to verify if the leak returns. If it does, this will require service. 

    • Condensation (such as if the fridge was recently turned off or without power)
    • A spill or a leak from one of the food items in the refrigerator

 

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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