Original topic:

Jetbot+ Will not Charge

(Topic created: 06-17-2024 02:46 AM)
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BlackCat2024
Constellation
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Kitchen and Family Hub

Hi, my Jetbot won't charge. I've cleaned contacts, cycled the power, disconnected power and removed and re-connected battery.

It's not that old and the battery seemed fine, it wasn't slowing down or not charging as quickly etc. It just stopped from one day to the next.

If you remove from the cleaning station, it turns off immediately. If you put back on, it switches on again, with a yellow light on the unit and that's it.

When you try to make it clean, it gives an error in the app 'check the battery connection.'

 

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello, There! We recommend checking out the following article: https://www.samsung.com/us/support/troubleshooting/TSG01207760 

 

If none of those steps resolved the symptoms. Your Jetbot may require service, please visit HTTP://www.samsung.com/us/support/service in order to set this up. 

 

You can also reach out to one of these channels below in order to have service processed as well:

 

Phone Support: call 1-800-726-7864 to speak with a live representative

Live Chat team: https://www.samsung.com/us/support/?chat=auto 

Facebook: HTTP://www.facebook.com/samsungsupport

X: HTTP://www.x.com/samsungsupport

 

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