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Constellation

Re: Live view stopped working with latest Samsung update

Same here. Tried reset, logging out and back in, turning on and off the router, fridge. Tried logging out of Samsung then log back in. Nothing. Their update killed it

 

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Cosmic Ray

Re: Live view stopped working with latest Samsung update

I sent email as requested and NOTHING
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Asteroid

Re: Live view stopped working with latest Samsung update

Please check with app update 4.1.24.

Might be a good idea to restart the lcd panel after the update.

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Asteroid

Re: Live view stopped working with latest Samsung update

Still not working. Get the same message after reset of the panel and clearing cache. I'm able to watch history now and it registered any missed rings. But Live view still doesn't work. How many of you have it solved by the update?

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Cosmic Ray

Re: Re: Live view stopped working with latest Samsung update

probably none, Ring Or samsung they do not know anything about it
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Asteroid

Re: Re: Live view stopped working with latest Samsung update

I shared a few in-person messages. Can you please help me by answering them?

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Asteroid

Re: Live view stopped working with latest Samsung update

I can access the live view on the refrigerator now but the app doesn't automatically pop up on the screen when someone rings the bell. It use to do that prior to the update 

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Cosmic Ray

Re: Re: Live view stopped working with latest Samsung update

same here, but some times it gave me the error and then is working again, but the main purpose of this still not working the auto pop up when someone rings the bell
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Asteroid

Re: Live view stopped working with latest Samsung update

I am experiencing the exact same problem. Has anyone from Samsung responded to this thread or offered a solution?

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Asteroid

Re: Live view stopped working with latest Samsung update

This issue is not solved. Why is it marked as such?

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