After the recent Samsung family hub software version (TIZEN 4.0), my ring doorbell camera view stopped working. The ring app version on the family hub is up-to-date (4.1.12)
I am seeing the following message "Video streaming is not available due to the network problem" (attached screenshot) and Im 100% sure is not a network problem
What I tried:
1.) Made sure that the doorbell and the family hub connected to the same network
2.) Deleted app's cache and logged into the app
3.) Restarted the Hub
PS 1: I am able to see the live stream of the doorbell camera from the mobile app.
PS 2: I am able to see live stream of other stick cameras that I have without any problem from the family hub
Same here. All other cams are working fine though. I can sometimes view my history - if I'm persistent, but mostly I get the same issue. All other platforms are working flawless. Even did a complete reset of the Samsung Hub and that didn't work either. So must be a software issue... It was such a handy feature.
I would be more than happy to look into this for you which model fridge do you have?
I recommend collecting the following information and email it to firstname.lastname@example.org :
Explanation of the issue
Samsung account username
Model and serial number of the refrigerator (found on the inside left wall of the refrigerator compartment)
The version of the mobile app (select More options in the top right and then select About)
The Family Hub's software version (found in Settings > About Family Hub)