The microwave was not even 2 weeks old and it stopped working. It throws a C-d1 code. When doing my research online and through the Samsung website, the code C-d1 indicates that there is a door lock malfunction or a faulty door lock assembly. It can also mean that the microwave has a misaligned door, a faulty door switch, or a bad control board. I followed a few troubleshooting recommendations. This is what I tried:
Tried to power cycle the microwave by unplugging it for 3-5 minutes to reset the system (I tried this twice)
Cleaned out the lock mechanism, I inspected the lock to make sure it wasn't dirty or that it didn't have debris in the way
Held down the control lock button for about 5 seconds to disable the lock
After all of the troubleshooting and resetting the system, the microwave continued to throw the C-d1 code.
Thanks for letting us know about this. The C-d1 error code indicates that your microwave will need service. So we can set this up for you, please send us a private message with your model number and serial number. Once we have that information, we’ll be happy to assist you further.
Thanks for letting us know about this. The C-d1 error code indicates that your microwave will need service. So we can set this up for you, please send us a private message with your model number and serial number. Once we have that information, we’ll be happy to assist you further.
