Original topic:

Microwave not heating

(Topic created: a month ago)
userTODNbWI76R
Asteroid
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Kitchen and Family Hub

Bought over range microwave in 2016. Stopped heating  yesterday and I called and had Samsung trouble shooter test everything.
The Magnetron is warranted for 10 years which I understand makes the heat. How do I get it replaced and how much does it cost?

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Samsung_Moderator
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Community Manager
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Kitchen and Family Hub

Hello there, I definitely understand the inquiry regarding how to get the microwave serviced and it will be my pleasure to assist you with this aspect in a private message. Please send the full model code and serial number of the microwave in the message when you make contact; I can be contacted via PM by selecting a moderator's name and clicking the message option to proceed. I have also located this troubleshooting article regarding the heating matter here- https://www.samsung.com/us/support/troubleshooting/TSG01001963/ for review as well to ensure the service repair is the next accurate step needed. You do have the option of setting up the service directly with a local provider using this link- https://www.samsung.com/us/support/service/ if you prefer. Finally, I have to provided this link for possible replacement options online- https://www.samsung.com/us/search/searchMain/?listType=g&searchTerm=otr%20microwave

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GermanR
Astronaut
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Kitchen and Family Hub
Idk
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DanG92263
Black Hole
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Kitchen and Family Hub
You should be able to register, then request service for your Samsung products, using this app under the Support tab at the bottom or by calling Samsung customer service.
userTODNbWI76R
Asteroid
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Kitchen and Family Hub

think I’m better off buying a new microwave. Appliances not made like they used to be😢

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello there, I definitely understand the inquiry regarding how to get the microwave serviced and it will be my pleasure to assist you with this aspect in a private message. Please send the full model code and serial number of the microwave in the message when you make contact; I can be contacted via PM by selecting a moderator's name and clicking the message option to proceed. I have also located this troubleshooting article regarding the heating matter here- https://www.samsung.com/us/support/troubleshooting/TSG01001963/ for review as well to ensure the service repair is the next accurate step needed. You do have the option of setting up the service directly with a local provider using this link- https://www.samsung.com/us/support/service/ if you prefer. Finally, I have to provided this link for possible replacement options online- https://www.samsung.com/us/search/searchMain/?listType=g&searchTerm=otr%20microwave