We're sorry to hear of this. Please reach out to us via private message with your serial number LINK so we can look into this for you.
Can you send us a private message so that we can look into this for you? http://bit.ly/33ipYnO
Mine just started doing the same thing! Whenever the door is shut it runs & gets hot but the turntable & light do not go on! It is less than a year old what do I do?