Original topic:

Missing Energy AI

(Topic created: 01-13-2024 11:43 AM)
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mejifair
Cosmic Ray
Options
Kitchen and Family Hub

Hi - I just had a Bespoke French door fridge installed earlier this week, and when I setup SmartThings I had the "Energy AI" button that I could enable to save $$. A couple of days ago my nugget ice maker stopped working, so I tried to reset the fridge by holding down buttons for a while (guessing).

At one point, the whole screen flashed and then my fridge was offline in ST. So I went into AP mode, deleted the device from ST and then added it again. I had to "transfer from another device" when I added it back in, but now I no longer have the "Energy AI" setting in the Energy tile where it tracks usage, etc.

Any idea how I can get this setting back? It used to be at the top of this screen:

IMG_418A417ED652-1.jpeg

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I would recommend reaching out to our SmartThings community for this issue as the members will be most helpful. You can use this link to get started: https://community.smartthings.com/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I would recommend reaching out to our SmartThings community for this issue as the members will be most helpful. You can use this link to get started: https://community.smartthings.com/