I have ordered the most expensive Samsung bespoke vacuum cleaner. My order is missing the spinner, sweeper and mopping attachments. I tried to reach Samsung support several times now and I am not getting any response.
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We purchased the Bespoke Jet stick vacuum because of all the great accessories and really looked forward to using this product. However, upon receiving it, we found that it does not include the spray spinning sweeper. It appears this is optional. However, we've been unable to find it or purchase it in the US. We've even contacted SamsungParts and they could not find this item. Very disappointed that you cannot purchase accessories for the Bespoke Jet Cordless stick vacuum.
We can see this part on foreign websites, but not here in the US.
I can certainly understand your frustrations and would be happy to assist you further! Can you send a private message to any of the mods here with the mop's full model and serial number?
The Samsung Bespoke Jet vacuum now has parts showing up on ebay. I see the Spray spinning sweeper (part VCA-WBA95) showing up between $152- $163.99 today.