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Asteroid

Model # RF28K9380SR - showcase door not opening.

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my samsung refrigerator's (4 door french door) showcase door is stuck closed. It does not open - the latch seem to be loose.    Please advise regarding solution.   Thanks

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Asteroid

Re: Model # RF28K9380SR - showcase door not opening.

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Support team could not help - recommended service order. I found the solution myself and fixed the door - contact me if anyone has similar problem. 

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14 REPLIES 14
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Asteroid

Re: Model # RF28K9380SR - showcase door not opening.

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Support team could not help - recommended service order. I found the solution myself and fixed the door - contact me if anyone has similar problem. 

View solution in original post

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Constellation

Re: Model # RF28K9380SR - showcase door not opening.

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Hey, Having the same or similar issue. The latch is not working and only opening the outer door. How did you get yours to work finally?

 

kevin

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Asteroid

Re: Model # RF28K9380SR - showcase door not opening.

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If you look in the corner(once you separate the latch from door), 1 or two of slits - [  will be visible.  and next to that you will see, gray tabs which slide up and down. Using a thin screw driver, align those tabs next to the slits [ .  once it's aligned, push the latch and it should start operating.. This is sort of temporary fix because with repeated use, it may get stuck again and you will have to repeat the process. Hope this works.

 

THERE SHOULD BE RECALL ON THIS.

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Samsung Moderator
Samsung Moderator

Re: Model # RF28K9380SR - showcase door not opening.

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Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Model # RF28K9380SR - showcase door not opening.

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what is the purpose of this post - it is not helpful

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Asteroid

Re: Model # RF28K9380SR - showcase door not opening.

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Maybe it can be added to the class action lawsuit against Samsung Smiley Happy

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Constellation

Re: Model # RF28K9380SR - showcase door not opening.

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I, too, am having the same problem, on pretty much the same model. I have alrady discovered amd implemented the same temporary fix. It lasted only 1 week before coming apart a seond time.  There's apparantly an issue here.

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Asteroid

Re: Model # RF28K9380SR - showcase door not opening.

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I started having this issue this weekend.  Is there any documentation on how to separate the latch from the door?

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Asteroid

Re: Model # RF28K9380SR - showcase door not opening.

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just gently separate it -- look at the picture  20191218_161303.jpg

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