HI We have had this fridge freezer for some time and it has worked great was plumbed in when we first got it and it made ice. moved house and did'nt have it plumbed in got it connected to water last week and now having the following issue
water was in the ice tray but the ice tray would not turn and release into the ice holder. So pressed the reset button and sure enough the ice tray releases the ice. i can hear the tray fill with water again go back to check it a couple of hours later and same issue ice tray is full but not releasing the ice into the holder. So l press the reset and sure enough the tray turns and release the ice into the holder. Just checked again and same thing it will only release the ice if you press the button.
The freezer is cold and working with no problems