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Astronaut

My Freezer will not freeze

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My freezer is not cooling

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: My Freezer will not freeze

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  1. Make sure the refrigerator has power.

    Unless the refrigerator is in Sabbath mode, the lights should come on when you open the door and the panel should have at least some of its lights lit (although they may not come on until you touch the panel or open the door).

    If the refrigerator does not have power, visit our guide for troubleshooting specific to that issue.

  2. Check for Cooling Off Mode.

    If the display is showing OF OF, O FF, OFF OFF, or scrolling temperature bars, the refrigerator is in Cooling Off Mode, sometimes called Demo mode or Shop mode. The refrigerator will not cool in this mode and turning off this mode will make the refrigerator cool again.

  3. Make sure the doors are closed and the seals are working.

    Refrigerator rubber gasket

    To see if the doors are sealing, put a dollar bill halfway in the door and then close the door on it. If you feel slight resistance when you pull it out, the seal is still working.

    If the bill slips out easily, clean the seal all around with a mild detergent and damp cloth. If the dollar bill test still fails. This will require service

    Note: New refrigerators that are not level left to right may fail the dollar bill test because the doors are not aligned properly. See our guide for leveling the refrigerator.

  4. Power cycle the refrigerator.

    Unplug the refrigerator or turn off power at the circuit breaker, wait 5 minutes, and then restore power. If the issue continues after 2 hours, this will require service. 

 

 

If the issue persists then this will require service, you do have a couple of options. If the fridge is out of warrant you can use the link below to find a service center in your area to get set up for service. Or if your fridge is in warranty you can send me or any of the other moderators a private message with your full model and serial number to get set up for service, 

 

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 REPLY 1
Highlighted
Samsung Moderator
Samsung Moderator

Re: My Freezer will not freeze

JUMP TO SOLUTION
  1. Make sure the refrigerator has power.

    Unless the refrigerator is in Sabbath mode, the lights should come on when you open the door and the panel should have at least some of its lights lit (although they may not come on until you touch the panel or open the door).

    If the refrigerator does not have power, visit our guide for troubleshooting specific to that issue.

  2. Check for Cooling Off Mode.

    If the display is showing OF OF, O FF, OFF OFF, or scrolling temperature bars, the refrigerator is in Cooling Off Mode, sometimes called Demo mode or Shop mode. The refrigerator will not cool in this mode and turning off this mode will make the refrigerator cool again.

  3. Make sure the doors are closed and the seals are working.

    Refrigerator rubber gasket

    To see if the doors are sealing, put a dollar bill halfway in the door and then close the door on it. If you feel slight resistance when you pull it out, the seal is still working.

    If the bill slips out easily, clean the seal all around with a mild detergent and damp cloth. If the dollar bill test still fails. This will require service

    Note: New refrigerators that are not level left to right may fail the dollar bill test because the doors are not aligned properly. See our guide for leveling the refrigerator.

  4. Power cycle the refrigerator.

    Unplug the refrigerator or turn off power at the circuit breaker, wait 5 minutes, and then restore power. If the issue continues after 2 hours, this will require service. 

 

 

If the issue persists then this will require service, you do have a couple of options. If the fridge is out of warrant you can use the link below to find a service center in your area to get set up for service. Or if your fridge is in warranty you can send me or any of the other moderators a private message with your full model and serial number to get set up for service, 

 

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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