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Asteroid

My Samsung refrigerator RF28HMEDBSR/AA 12 ice maker is not making ice again.

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It has been replaced by Samsung and has the latest update.  I have been defrosting it every two weeks.  Today it stopped making ice altogether even after a forced defrost.  
I would like some support from Samsung 

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Samsung Moderator
Samsung Moderator

Re: My Samsung refrigerator RF28HMEDBSR/AA 12 ice maker is not making ice again.

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I'm sorry to hear that if the troubleshooting steps above do not help then you can send me a private message with your full model and serial number and I can look into what options are available. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Product Expert

Re: My Samsung refrigerator RF28HMEDBSR/AA 12 ice maker is not making ice again.

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Hey @userjCndTgGPLB 

 

I do apologize on your Samsung ice maker acting up, I was able to find some troubleshooting steps for the fridge. Hopefully this helps.

 

No IceNo IceTest Ice makerTest Ice maker

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Going to add @samsungmoderators to see what other options are available for you.

@SamsungBri @SamsungAl @SamsungTam 

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Asteroid

Re: My Samsung refrigerator RF28HMEDBSR/AA 12 ice maker is not making ice again.

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Thx so much for your response.  I was able to reach out to Samsung. They have arranged a technician to come and repair my ice maker for no charge to me.   I am appreciative.    Best regards Steve 

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Samsung Moderator
Samsung Moderator

Re: My Samsung refrigerator RF28HMEDBSR/AA 12 ice maker is not making ice again.

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I'm sorry to hear that if the troubleshooting steps above do not help then you can send me a private message with your full model and serial number and I can look into what options are available. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Asteroid

Re: My Samsung refrigerator RF28HMEDBSR/AA 12 ice maker is not making ice again.

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I apreciate your response.  I was able to reach out to Samsung and they  are sending a technician to my home tomorrow to repair my ice maker.   
Best regards Steve. 

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Astronaut

Re: My Samsung refrigerator RF28HMEDBSR/AA 12 ice maker is not making ice again.

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mine is doing the same thing and there is class action lawsuit in this ( https://topclassactions.com/lawsuit-settlements/lawsuit-news/samsung-refrigerator-class-action-enter... ) We are waiting for samsung to respond.

 

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