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My freezer has stopped cooling, but the fridge cools fine.

(Topic created: 08-19-2021 03:59 PM)
userCpIBYB7RAs
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Kitchen and Family Hub

My freezer has stopped cooling, but the fridge cools fine.

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Hello I apologize for the inconvenience your having with the unit. Here is some troubleshooting information that I was able to find that may be of further assistance: https://www.samsung.com/us/support/troubleshooting/TSG01001027/. Regrettably, if the issue is not resolved after you've attempted all the recommended troubleshooting the next step would be to have a technician service the unit. Please send me a private message here with your full name, contact number, model code and serial number, address, e-mail, and place of purchase: https://bit.ly/3lVQyQ2 if your interested in exploring the service option mentioned.   


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userCpIBYB7RAs
Astronaut
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Kitchen and Family Hub

Motor Fan is working fine

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Solution
SamsungStephanie
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

Hello I apologize for the inconvenience your having with the unit. Here is some troubleshooting information that I was able to find that may be of further assistance: https://www.samsung.com/us/support/troubleshooting/TSG01001027/. Regrettably, if the issue is not resolved after you've attempted all the recommended troubleshooting the next step would be to have a technician service the unit. Please send me a private message here with your full name, contact number, model code and serial number, address, e-mail, and place of purchase: https://bit.ly/3lVQyQ2 if your interested in exploring the service option mentioned.   


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Lincoln100
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Kitchen and Family Hub
either the fan motor for your freezer went bad... Or the evaporator coil I. your freezer is bad?
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