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My refrigerator ice dispnser Flap keeps opening and closing

(Topic created on: 7/27/20 8:59 PM)
userfTix0HDB4B
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Kitchen and Family Hub

My refrigerator is less than 1yr old.  The ice dispenser flap started nonstop running, but it was off and on.  I called the service and still have a few days to have someone.  
But now it started continuously flapping.  It won't stop!!!   I turned off the power and backed on, it still cyclying.  Driving me crazy.   
Is there anyway I can turn off or reset this ice dispenser area??   I can't have my refrigerator doing this until the service person comes. 

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SamsungLou
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@userJeUe5pvlwi   We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.


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userJeUe5pvlwi
Constellation
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Kitchen and Family Hub

Mine is doing the same, fridge is less than 2 months old.  Very frustrated, if this happened only 2 weeks ago I could have purchased a warranty.  Hopefully still covered under manufacturers warranty.

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userfTix0HDB4B
Constellation
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Kitchen and Family Hub

It will be covered.  You have a 1 yr manufature warranty from the purchase date.
Now I am waiting for the door replacement in a few days.   
hurry up and call the service, that one will never stop.  

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SamsungLou
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

@userJeUe5pvlwi   We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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IntrepidUSA
Constellation
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Kitchen and Family Hub

I have the same issue with a RSG309AARS/XAA model from 2013, just started today...anyone have a solution? Or just to stop the flap from opening and closing?

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userfTix0HDB4B
Constellation
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Kitchen and Family Hub

You need to get that door replaced.  That's the only solution.   I had mine replaced as others had said too. 

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userFyhL9BcyIP
Constellation
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Kitchen and Family Hub

I have same problem (RF28JBEDBSR/AA).  I had to unplug a connector inside control panel (snap fit).  I still need a permanent solution.  Thanks

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