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Asteroid

Re: NE58F9500SS Range fire hazard

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SamsungJustin:
The Dish repair technician just left.
As you will see from his report, the problem is not a Repair problem, but rather a Design issue.
For what it's worth, I spent almost 50 years in the Electrical/Mechanical Engineering and Repair field.
This problem, if not resolved, will lead to fires and possible loss of life. The modification needed can be as simple as a Lock Button on the knobs that prevents them from being pushed without pressing the Lock button first. Not a big expensive modification for Samsung, simply a change in the knobs design that can be mailed to every customer without the need for a technician visit. I'm guessing that would be much less costly to Samsung than a single loss of life suit!
Please let me know when a revision is made.
Respectfully,
Kevin

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Constellation

Re: NE58F9500SS Range fire hazard

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My house has to be gutted because of a fire started by this range yesterday morning. We lost our 2 puppies in the fire. I have had several issues bumping the knobs and I caught it every time until yesterday. The fire inspector could tell that the fire started through one of the right burners, but was unable to determine what caused the burner to turn on. The assumption was made that I may have bumped a knob as I was leaving the house. In just 30 minutes, after I left, the fire department arrived, but it was much too late.


We are fortunate that we were not home, but the amount of guilt I feel for my sweet puppies is overwhelming and unbearable. Shame on Samsung for continuing to sell a product with such a design flaw.

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Samsung Moderator
Samsung Moderator

Re: NE58F9500SS Range fire hazard

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Good Morning, @user5w9llDXdha. I am so sorry to hear that this has happened to you.  Could you please send us a private message with your model and serial number so that we can look into this for you? http://bit.ly/2hQXHNu


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: NE58F9500SS Range fire hazard

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Good Morning, @user5w9llDXdha. If you would like us to look into this for you send us a private message with your model and serial number.  http://bit.ly/2hQXHNu


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: NE58F9500SS Range fire hazard

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Maaaively dangerous oven. Almost burned down our house - fortunately had fire alarms in place so managed to put fire out.

 

we are dumping this only 2 year oven for the safety of our family. Will pursue legal options to see how can get compensation for this utter waste of money and more important endangering my family 

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Samsung Moderator
Samsung Moderator

Re: NE58F9500SS Range fire hazard

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@userFvK2SLA21y   We are sorry to hear about this. Please send the model and serial numbers for the range to this PM Link, and we will look in to this for you.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: NE58F9500SS Range fire hazard

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We had a kitchen fire this weekend when somehow the stovetop turned itself on. We were reorganizing the kitchen cupboards and placed a plastic tub on the stovetop as all counters were full. The stove had not been used that day and was cold and off. Suddenly only seconds later, the tub had melted and contents were ablaze with huge flames catching towels, - anything nearby and flammable !

My husband turned on the kitchen sink spray while I got our fire extinguisher- and we put out the huge blaze; the melted toaster oven, burns on the floor and small items incenerated . Hours of cleaning by us and then a crew brought in. The house still smells of smoke.

This stovetop has been a problem since we purchased it. Simply walking normally near the stove causes the dials to drift - from small burner low to double burner high, etc. Several times we were certain we had clicked the large front burner OFF, and then  to see it on high moments later. 
A real fire hazard I want out of my house! Unsafe!!!!!!!!! Should be recalled.

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Samsung Moderator
Samsung Moderator

Re: NE58F9500SS Range fire hazard

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We are sorry to hear about this. Please send the serial number from the range to this PM Link, and we will look in to this for you.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: NE58F9500SS Range fire hazard

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I agree 100%. 

I've had the stove for a little of a month and this has happened so many times, i called them today.  They told me I could call their Parts dept and I could purchase knob locks.

It is rediculous.  It is a design flaw that they should rectify.

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Constellation

Re: NE58F9500SS Range fire hazard

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I too have had multiple problems with these knobs.  Most of the time I have caught the burners before they have gotten out of hand.  Several dishes have been shattered because they have gotten so hot.  I have also had pizza boxes on fire, as well as plastic melted to the burners.  This is a very poor design and Samsung should be making it right with people before something serious happens.  

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