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Asteroid

NE58F9500SS Range fire hazard

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I've seen the complaints about how easily the knobs will turn with the slightest bump and I've experienced them first hand.  Luckily we've caught all the melting plastic and burning cardboard before it's gone too far.   I think a class action lawsuit is not out of the question... that is unless Samsung initiates a recall very soon.  Absolutely unacceptable.   Every website I check that sells this range has many reviews supporting this same issue.   Anyone on board??

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Samsung Moderator
Samsung Moderator

Re: NE58F9500SS Range fire hazard

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Could you send us a private message so that we can get some additional information from you?


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Samsung Moderator
Samsung Moderator

Re: NE58F9500SS Range fire hazard

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Could you send us a private message so that we can get some additional information from you?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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Asteroid

Re: NE58F9500SS Range fire hazard

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What information can I provide?

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Asteroid

Re: NE58F9500SS Range fire hazard

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I'm sorry it's taken so long to reply. How do I respond exactly?

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Honored Contributor

Re: NE58F9500SS Range fire hazard

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You can privately message any user by visiting their profile and clicking on the private message button. But for quickness, you can reach us mods here: http://bit.ly/2ihPL97


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Samsung Moderator
Samsung Moderator

Re: NE58F9500SS Range fire hazard

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Send us that information as soon as you can.  


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Constellation

Re: NE58F9500SS Range fire hazard

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Add me to the broken range knob club (the original knobs, and the replacements have broken).  All that customer service has suggested is paying $200+ dollars for a new set.  Completely unacceptable response.  Do let me know if you're going forward with the class action suit.  The inherently dangerous knob issue itself, and Samsung's complete failure to address it, seem to deserve such an approach.

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Constellation

Re: NE58F9500SS Range fire hazard

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I have had multiple fires and melted plastic on my stove due to this defect. The nearly new stove is already damaged due to burning. I found this thread looking for a class action lawsuit. If there is not one to join then I will reach out to an appropriate law firm that specializes in this area and we can start one. I have been part of many class action suits and this one is a slam dunk. We need compensation for what we have gone through and the damage that has been done. We also need this appliance to be made safe. 

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Supernova

Re: NE58F9500SS Range fire hazard

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Hey, I would be happy to look into this for you. Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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Astronaut

Re: NE58F9500SS Range fire hazard

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Can you send me a message? I am having the same issues. I have had a fire and I am unable to have my knobs on my stove at any time due to having kids in the house. one small bump and the stove turns on. This was not cheap and it has already caused over $100 in damages. Please help. 

 

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