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Constellation

Re: NE597R0ABSR Range fire hazard

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The sad thing is, I only came across this thread because I was looking for replacements for my stove. We are nearing the end of this situation and need to replace our stove and microwave. I was googling stoves, wouldn’t have known about this otherwise.  I did call customer service and they took my info but basically said there is nothing that can be done. I did this before seeing this thread. The customer service rep made it seem like I was the first person to call and report this issue. Obviously not!

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Supernova

Re: NE597R0ABSR Range fire hazard

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@userupset: Please send us a private message to http://bit.ly/2CGMMUe with the model number and the serial number of your unit. 

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Asteroid

Re: NE597R0ABSR Range fire hazard

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I don't understand why some posts get request for more info from Samsung moderators and some do not (like mine).  We all have the same issue and want resolution.

 

I will never buy another Samsung product.

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Supernova

Re: NE597R0ABSR Range fire hazard

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@otucker: Please send us a private message to http://bit.ly/2CGMMUe with the model number and the serial number of your unit.

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Constellation

Re: NE597R0ABSR Range fire hazard

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After some close calls, we just had an incident that resulted in a fire. Counter tops need to be replaced due to burning thru the laminate in multiple places; scorched flooring to replace due to falling embers; possible smoke damage costs throughout the house depending on feedback from the insurance adjuster. Came home to a smoke filled house after being gone 30 minutes. Kids were sobbing with worry about their pets. Thankful for a fast response from our fire department.

Can I get one of those direct message links?

Also, does anyone know if a class action lawsuit exists? We would be interested in learning more.
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Samsung Moderator
Samsung Moderator

Re: NE597R0ABSR Range fire hazard

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Send us a private message so that we can get some additional information. http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: NE597R0ABSR Range fire hazard

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Please get that to us as soon as you can. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: NE58F9500SS Range fire hazard

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Add me to the list of "Bad Knob Design" requesting recall before Fire!

Samsung Range
M#: NE58F9500SS/AA
S#: <HIDDEN>
Delivered 11-20-18

Customer reference number: 2206764725

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Asteroid

Re: NE58F9500SS Range fire hazard

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Me too last night. Smoked up the whole house with plastic. Very ,very bad. Is there any solution to this problem.
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Asteroid

Re: NE58F9500SS Range fire hazard

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Samsung needs to either refund our stoves or a class action suit is more than needed here. This is a rediculas fire hazard. My whole family could have been killed, house burned down, pets died or whatever. My house barely survived hurricane Michael 6 months ago then almost burned down by Samsung.
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