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userex2n38SI9w
Asteroid

NE59J7630 is SCORCHING all my cookware

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I bought this a few months ago and even if I set the dial to "2" my eggs boil and my food gets burned to the bottom of my pans.  Why in the world are these temperatures to hot??

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Samsung Moderator
Samsung Moderator

Re: NE59J7630 is SCORCHING all my cookware

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We can certainly understand the frustrations. Because the unit is a true convection unit, it does run hotter than most other unit types. For detailed cooktop instructions we recommend reading pages 17-21 of the user manual here: http://downloadcenter.samsung.com/content/UM/201702/20170221152801369/NE59J7630SS_AA_DG68-00598A-07_...


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Samsung Moderator
Samsung Moderator

Re: NE59J7630 is SCORCHING all my cookware

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Hello! Please make sure you're using the proper cookware with the unit.  

 

Please click here for for information

 

 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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userex2n38SI9w
Asteroid

Re: NE59J7630 is SCORCHING all my cookware

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Thank you for your reply, but I also called customer support and received disturbing information.  She told me ALL burners heat at the same temprature, high, but the lower numbers on the dial simply indicate how long it takes to reach that high temperature.  In other words, a "2" setting means that burner will take longer to reach high than an "8" setting.  I asked her if there was a "medium" heat option, for making soup for example, and she said there is not.

 

This is unacceptable!  Who wants a range that can only be used for boiling water?

 

I am very disappointed that I wasted my money on this.

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Samsung Moderator
Samsung Moderator

Re: NE59J7630 is SCORCHING all my cookware

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We can certainly understand the frustrations. Because the unit is a true convection unit, it does run hotter than most other unit types. For detailed cooktop instructions we recommend reading pages 17-21 of the user manual here: http://downloadcenter.samsung.com/content/UM/201702/20170221152801369/NE59J7630SS_AA_DG68-00598A-07_...


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userex2n38SI9w
Asteroid

Re: NE59J7630 is SCORCHING all my cookware

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Thank you for the answer.  I regret buying this range.

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