Original topic:

NE63B8211SS-Induction range

(Topic created: 11-22-2023 08:21 AM)
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ozlmgrsy
Astronaut
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Kitchen and Family Hub

My range takes 90 min to 2 hrs to get to 350 degrees?! Wattage is enough and the oven is 2 months old. Any recommendations?

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SamsungAl
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

I can definitely understand how frustrating that is and am delighted to assist you! Try out the following troubleshooting link and see if the troubleshooting steps correct the issue: https://www.samsung.com/us/support/troubleshooting/TSG01204529/

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one-year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/2XERsky

- If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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2 Replies
DanG92263
Honored Contributor
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Kitchen and Family Hub
Contact Samsung support via the Support tab in this app?
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Solution
SamsungAl
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

I can definitely understand how frustrating that is and am delighted to assist you! Try out the following troubleshooting link and see if the troubleshooting steps correct the issue: https://www.samsung.com/us/support/troubleshooting/TSG01204529/

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one-year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/2XERsky

- If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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