NE63B8211SS-Induction range

[ozlmgrsy]

My range takes 90 min to 2 hrs to get to 350 degrees?! Wattage is enough and the oven is 2 months old. Any recommendations?

[DanG92263]

Contact Samsung support via the Support tab in this app?

[SamsungAl · Accepted solution]

I can definitely understand how frustrating that is and am delighted to assist you! Try out the following troubleshooting link and see if the troubleshooting steps correct the issue: https://www.samsung.com/us/support/troubleshooting/TSG01204529/

If the above troubleshooting steps didn't help, here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one-year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/2XERsky

- If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/