Original topic:

Need help! NX60T8751SG- gas flex range burner issue

(Topic created: 05-08-2021 05:05 PM)
userxSFBwcNYRl
Constellation
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Kitchen and Family Hub

My largest burner on my gas burner is only igniting the outside ring / the inner simmer ring is not igniting. Any suggestions? 

1 Reply
SamsungCaleb
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

I'm sorry to hear that, have you had a chance to try the troubleshooting steps in the link below? 

https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ign...

 

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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