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user6qtM1kIBDi
Constellation

Nv51k7770ss/aa Oven gives error C-A2

Our oven is about 1 1/2 years old, just out of warranty and after performing a self clean, our oven will not heat up. Its starts then gives the message: "Check (C-A2) Please call your local SAMSUNG Customer Care Center."

 

I tried a 15 minute circuit breaker reset and the problem still happens. Not sure if there is something to do or is it something like the ice machine freezing over that just stopped working on our RF28K9380SR/AA that I have to pay out of pocket for?

 

Quick search didnt produce anything and the chat was absolutely worthless, was told to call a local electrician to find out the problem. 

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Nv51k7770ss/aa Oven gives error C-A2

Hey, let us know if this link was helpful: http://www.samsung.com/us/support/troubleshooting/TSG01001947/

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user6qtM1kIBDi
Constellation

Re: Nv51k7770ss/aa Oven gives error C-A2

No, it did not. As I stated in the original post, I had already reset the circuit breaker. But for troubleshooting purposes, I did it again. With the same results.

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Samsung Moderator
Samsung Moderator

Re: Nv51k7770ss/aa Oven gives error C-A2

Can you please provide us your serial number via private message? http://bit.ly/2kZXrit

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user6qtM1kIBDi
Constellation

Re: Nv51k7770ss/aa Oven gives error C-A2

Information was sent.

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userYAEtEFHs9F
Constellation

Re: Nv51k7770ss/aa Oven gives error C-A2

It’s funny I found this.  The SAME EXACT thing is happening to me now.  The oven is less than 2 years old and I cleaned it today.  Getting the message C-A2. Was there an outcome on the problem

 

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user6qtM1kIBDi
Constellation

Re: Nv51k7770ss/aa Oven gives error C-A2

I followed this link and replace the cooling fan. Hardest part was just getting the backing off and remembering to take off the controller from the old fan. It's really an easy process. 

https://www.justanswer.com/appliance/ae3h7-samsung-wall-oven-model-number-nv51k7770sg-aa-0000.html

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Samsung Moderator
Samsung Moderator

Re: Nv51k7770ss/aa Oven gives error C-A2

Thank you so much for reaching out! This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  

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