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usertEsjcE5XSm
Constellation

Over-range microwave stops heating, but other functions fine

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It's happened twice now, and this time it hasn't started working again. We've tried turning the breaker off for a bit, and then back on (hardwired). Vent fan, lights, timer and clock all still work fine. Manufactured January 2014, Model SMH1816B/XAC, but it came with the house we purchased last year so don't think warranty applies. Any help appreciated.

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Over-range microwave stops heating, but other functions fine

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understood. This type of issue will need to be addressed by having the unit serviced. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Over-range microwave stops heating, but other functions fine

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Is the OTR microwave stopping in mid-performance or will it not heat at all now? Have you checked the power cord for any damages?


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usertEsjcE5XSm
Constellation

Re: Over-range microwave stops heating, but other functions fine

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Yes, it stops mid-performance and wil not heat at all now. Power cord appears to be fine.
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Samsung Moderator
Samsung Moderator

Re: Over-range microwave stops heating, but other functions fine

JUMP TO SOLUTION

understood. This type of issue will need to be addressed by having the unit serviced. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
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usertEsjcE5XSm
Constellation

Re: Over-range microwave stops heating, but other functions fine

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Not the solution I was hoping for, but a solution of sorts. Thank you.
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