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Constellation

Over the Range Microwave turns on by itself MC17F808KDT

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We have a MC17F808KDT Serial: J7CZ7WOF400528D microwave that contunues to turn on by itself. It also turn it's lights an fan on independently as well as the turn table on and off when entering the start button. I reset this on a regular basis by pulling the plug for 2 minutes and then plugging it in again. It has come to a point where we feel unsafe leaving the house or sleeping with this machine plugged in. What has Samsung done to resolve this issue? What recourse are you offering?

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Samsung Moderator
Samsung Moderator

Re: Over the Range Microwave turns on by itself MC17F808KDT

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Please send us a private message with more details of your concern. We would like to look further into this. Please click on the link to send us a message. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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8 REPLIES 8
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Samsung Moderator
Samsung Moderator

Re: Over the Range Microwave turns on by itself MC17F808KDT

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Please send us a private message with more details of your concern. We would like to look further into this. Please click on the link to send us a message. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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Constellation

Re: Over the Range Microwave turns on by itself MC17F808KDT

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Thank you for promply addressing this issue. It gives us more comfort in having chosen Samsung for all our kitchen appliances after having you resolve this issue for us. Kudos.

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Samsung Moderator
Samsung Moderator

Re: Over the Range Microwave turns on by itself MC17F808KDT

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You are very welcome! 

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Astronaut

Re: Over the Range Microwave turns on by itself MC17F808KDT

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When I shut the door on the microwave it turns on

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Samsung Moderator
Samsung Moderator

Re: Over the Range Microwave turns on by itself MC17F808KDT

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@usertxvT7ammNG, Please send us a private message with your model and the serial number to the link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Over the Range Microwave turns on by itself MC17F808KDT

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My me16k3000as init cuts on by itself when we close the door and I have had to  replace the handle on the door 3x due to it snapping off. 

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Samsung Moderator
Samsung Moderator

Re: Over the Range Microwave turns on by itself MC17F808KDT

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I apologize for any inconveniences. I definitely understand your frustration. Please reach out to us via private message with your serial number if you'd like us to look into this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Over the Range Microwave turns on by itself MC17F808KDT

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Sent. Thanks 


@SamsungBri wrote:

I apologize for any inconveniences. I definitely understand your frustration. Please reach out to us via private message with your serial number if you'd like us to look into this.


 

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