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userUXRVQ7pLSP
Asteroid

Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touched.

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Microwave is 1 month out of warranty and a couple of weeks ago it started this press OK to start issue. By the amount of post this  seems to be a very common problem. Today the fan started by itself. This is a hazard, if next the microwave is going to start by itself when no one is around. What is the fix? There should be a recall.

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Samsung Moderator
Samsung Moderator

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

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If your microwave inputs 7s by itself and the unit has already been unplugged for at least 2 minutes with no change, then repairs are recommended. In order to look into this, send me a private message with the full model and serial number.  I would like to see what I can do for you.  -->http://bit.ly/2ihPL97


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14 REPLIES 14
Samsung Moderator
Samsung Moderator

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

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If your microwave inputs 7s by itself and the unit has already been unplugged for at least 2 minutes with no change, then repairs are recommended. In order to look into this, send me a private message with the full model and serial number.  I would like to see what I can do for you.  -->http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userUXRVQ7pLSP
Asteroid

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

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ME21K7010DS
[HIDDEN]

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Samsung Moderator
Samsung Moderator

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

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Please send us a private message here so that we can set you up for service: http://bit.ly/2mcMgp1

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Samsung Moderator
Samsung Moderator

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

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Please send us a private message as soon as you can.  


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Samsung Moderator
Samsung Moderator

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

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Are you still needing assistance with the microwave? 


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useraS1JFLSq9D
Asteroid

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touche

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No helpful
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Samsung Moderator
Samsung Moderator

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody tou...

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That would be a service call.  Could you send us a private message with the full model and serial number?


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userUXRVQ7pLSP
Asteroid

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touche

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Samsung replaced the door on the microwave out of warranty and free of charge, Problem solved. Thanks Michelle!!!

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userkEgAEERZQF
Constellation

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touche

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I am having the same issue with mine

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