cancel
Showing results for 
Search instead for 
Did you mean: 
RBeavers
Constellation

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touch

JUMP TO SOLUTION

I have this exact same problem. My PowerGrill Over-the-Range Microwave - (Model# ME21K7010DG) randomly inputs the number 7, then asks you to "Press Start". This is totaly uncommanded.

 

I am an engineer with more than 30 years experience in Industrial Automation. In my experience, this is either a design/programming flaw or a manufacturing defect in the circuitry. There should not be this many complaints (26 pages and counting on this forum alone) with the exact same issue. Simply replaceing a door (which is to say, replace the touchpad electronics), which seems to be the service technicians default solution, obviously does not solve the underlying problem. This is something Samsung should be taking very seriously, as whatever is causing the number 7 to randomly activate, may also propogate to other buttons/functions including uncommanded "Starts".

 

I sure hope Samsung recalls this model, as simply being "out of warranty" does not obsolve liability, especially in light of soooo many documented complaints.  It will probably take a lawsuit related to a fire or worse, to get the attention of Sanmsung engineers and force a proper safety / functionality review.

Reply
Loading...
user5m1RZiCuJ2
Astronaut

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touch

JUMP TO SOLUTION

Hi everyone, like all of you my microwave started making the random beep and 7 seconds. First once in a while now it has escalated over a series of months to several times a day. The progression of issues I see in this forum tells me it will only get worse. Today I called the Samsung service center, they have opened a ticket for me and advise a service tech will contact me in 24-48 hours. Based on the information here, I anticipate a door replacement that probably wont work. Like many of you, I bought my microwave Nov 2016. Looks like it was a bad batch. Hopefully Samsung will step up and do the right thing. Will keep you all posted on what they do and the reparations. Seems like we should all be credited a new microwave in my opinion.

Reply
Loading...
userc0hxhVeKvF
Constellation

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touch

JUMP TO SOLUTION

I have the same exact issue with my unit.  Was there ever a fix or something that i can do?  I cut the power for a few minutes and turned it back on but it still randomly presses "7" at least twice. 

 

Please help. 

 

Thanks

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touch

JUMP TO SOLUTION

@userc0hxhVeKvF   Please send the model and serial numbers to this link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
userxyjTnB782d
Constellation

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touch

JUMP TO SOLUTION

Samsung,

How,  after 31 pages of people having the EXACT same problem,  and endless pages of TERRIBLE reviews of your product do you still continue to accept there is a MAJOR problem with your microwaves?  I'm so tired of seeing (and getting myself) the standard "please send us your model and serial number" response.  This is the epitome of poor customer service. Obviously,  I am (along with seemingly every other owner of your microwave) am having this ridiculous "7 second" issue. Obviously you have a CONSISTENT design flaw and it needs to be resolved immediately.  Will someone have to die in a home fire before you give a real response and reaction?  Unfortunately I purchased ALL Samsung appliances and electronics and regret that decision simply based on this ludicrous thread of identical complaints with zero action from your part. 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touch

JUMP TO SOLUTION

@ userxyjTnB782d I am sorry to hear about your experience. I would love to be able to assist you. In order to do so, I would need the model and serial numbers of your microwave in a private message. Here is a link to send to me directly: https://bit.ly/2mQxylV

Reply
Loading...
userK9PfjgRzMM
Asteroid

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touch

JUMP TO SOLUTION

See my post and what happened to my parents. 

 

 

Reply
Loading...
userI6aMoSdqig
Constellation

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touch

JUMP TO SOLUTION

Wow. I never thought I’d find this thread and so many people have the identical issue with the 7 digit self-inputs. There’s obviously a defect that needs a recall. What can I do in Canada if its now out of warranty?

Reply
Loading...
userI6aMoSdqig
Constellation

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touch

JUMP TO SOLUTION

Its one of those issues that you don’t notice is an issue for a long time. This has been happening for years and I always thought it was the wife or the kids stopping the microwave and not clearing the screen/timer. But it was this exact issue all along. And now that its out of warranty, what do I do? Chuck it? I think there’s enough people having the identical issue to warrant a class action. I firmly beleive every unit built either has, or will have this identical issue with the 7 random self-input specifically. 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Over the range microwave oven inputs 7 by itself and prompts to hit OK or Start... nobody touch

JUMP TO SOLUTION

I can provide you with a link to reach out to Samsung Canada directly as this media is for US model support and service. https://www.samsung.com/ca/info/contactus/

Reply
Loading...