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Constellation

POWERbot SR20K9350W# leaves dock and then stops

My robot vacuum is fully charged with a new battery and when it leaves the dock to start cleaning it backs off the dock turns 180 degrees and then turns off - all lights go out on display.

when put back on the dock the display lights up again. If you press go the same result happens.

have tried turning on and off. Also seems there is no way to reboot the system

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Samsung Moderator
Samsung Moderator

Re: POWERbot SR20K9350W# leaves dock and then stops

Just out of curiosity, was this powerbot purchased in the US?


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Constellation

Re: POWERbot SR20K9350W# leaves dock and then stops

No this was purchased in Australia

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Samsung Moderator
Samsung Moderator

Re: POWERbot SR20K9350W# leaves dock and then stops

Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html



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Constellation

Re: POWERbot SR20K9350W# leaves dock and then stops

Hi,

 

did you find out what the issue is.

i am having the same problem.

 

thanks for help if you can.

 

steven

 

 

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Constellation

Re: POWERbot SR20K9350W# leaves dock and then stops

Did you resolve this issue? Mine has exactly the same issue!

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