Samsung technical support team has deemed my range unrepairable, ticket # .... The range is under warranty. The offer the executive customer service member made was for the purchase price plus applicable tax. My issue with this is that I purchased over $7000 in Samsung appliances at a single time; therefore was provided a product rebate per appliance. The offer made was for $1520 plus tax. What I am asking for is the tax amount on the $1520.00, plus the retail price prior to bundle rebate of $1688.89. The original invoice from the retailer shows this amount. I believe this is fair as I will have to pay delivery on my new range, approximately $100, as well as losing out on the range extended warranty I purchased. My request is not unreasonable as I am not asking for anything more than I feel entitled to in order to replace my range with the same comparable unit. I have been without an oven now for 5 weeks, and would appreciate an immediate resolution. Customer Service has been unwilling to negotiate or even respond to coming to a resolution. They know they have the power to ignore you and offer what isn't fair.