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Asteroid

PowerBot SR2AM70 series not returning to base or completing cleaning

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Hi, my PowerBot has never completed a clean and does not return to base.  I find it in different spots every morning.  It is set ti aut run at 5:30.  I finally got the app working and the history shows the scheduled cleaning started at 5:29 and completed at 6:08.  No map is available.  Can someone help?

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Samsung Moderator
Samsung Moderator

Re: PowerBot SR2AM70 series not returning to base or completing cleaning

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You will only be able to see the map once the robot finishes the full cleaning cycle. Have you tried to power cycle the power bot by flipping the red switch on the bottom? 


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Samsung Moderator
Samsung Moderator

Re: PowerBot SR2AM70 series not returning to base or completing cleaning

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You will only be able to see the map once the robot finishes the full cleaning cycle. Have you tried to power cycle the power bot by flipping the red switch on the bottom? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: PowerBot SR2AM70 series not returning to base or completing cleaning

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That worked for now!  Thanks!

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Asteroid

Re: PowerBot SR2AM70 series not returning to base or completing cleaning

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So... this solution works for a day or teo and then continues to occur.  Even if I power cycle every night.  DOes not always return to base.  Happens near the end of the cleaning cycle.

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Asteroid

Re: PowerBot SR2AM70 series not returning to base or completing cleaning

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So... this solution works for a day or teo and then continues to occur.  Even if I power cycle every night.  DOes not always return to base.  Happens near the end of the cleaning cycle.

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Samsung Moderator
Samsung Moderator

Re: PowerBot SR2AM70 series not returning to base or completing cleaning

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Have you checked the six steps here? http://www.samsung.com/us/support/troubleshooting/TSG01110503/



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Asteroid

Re: PowerBot SR2AM70 series not returning to base or completing cleaning

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Yes.  I have watched the vaccuum.  It is not blocked or any of the items listed.  It appears to be working just fine and then just runs out of battery life without returning to the charging station.  While on the charger, it shows full within a reasonable period of time.  

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Samsung Moderator
Samsung Moderator

Re: PowerBot SR2AM70 series not returning to base or completing cleaning

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Thank you for confirming. Will you please send a private message with the serial number so I may look into this further? http://bit.ly/2XERsky



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