I purchased my Samsung French Door Refridertor in November 2014 and the warranty expired the following year Within 1.5 years I started experiencing issues with the ice maker not producing any ice because it would freeze over. The freezer continuously produces clumps of ice around the ice maker and as a result the ice maker stops working. I'm having to remove the icemaker bucket and chisel away the ice that is encapsulating the icemaker. Then when it starts producing ice again, the ice is wet and I have water dripping from the ice dispenser. Now the ice make is frozen in place and it cannot be opened. I've seen numerous complaints from other owners with the same icemaker problems. I called Samsung this morning and they will send out a technician and will cover the cost for parts not the labor cost. I am not sure if there is an actual repair that will for this problem. I found out there was a class action lawsuit for this problem but the model of my fridge was not covered by this lawsuit. Has anyone found any good solutions for this problem? The is very frustrating and disappointing. Even more frustration when I look at what I paid for this fridge. I thought I was getting a high quality product.
Generally if the Ice Maker is frozen in place, then repairs are indeed recommended. With the unit being as old as it is, I couldn't honestly offer more than the coverage of parts you've already been offered. I am sorry we could not be of more help.
I have a rf22m9581sg/aa Same icemaker issues freezing over the refrigerator is not even a year old can’t seem to get help or repairs unless I pay a lot of money on top of the 3+ grand that I’ve already spent for the refrigerator would not recommend Samsung again
Samsung sent out a tech to attempt to the fix the problem with the ice makers. The ice maker is currently working but it's starting to freeze again. So it's probably a matter of time that I will have the same problem again.
New problem: There is a loud buzzing come from the fan in the back of the refridgerator. The noise stops when I open up the doors and starts again when the doors close. It looks look there is ice building near the fan in the back of the fridge. The buzzing/grinding sounds gets very loud. After doing a significant amount of research both of these issues seem to be a defect with the Samsung Refridgerators. Many customers are having this problem. I paid about $2700 for this refridgerator and I was expecting to received a quality product from Samsung. My only request is that Samsung be accountable for this problem.
Hey @SamsungJam @SamsungCole I have the exact same model and am having the same problems... any chance I could get a little help as well? :-) This is a bummer. I have removed all the food from this fridge and am attempting to defrost it. I can see the ice has built up so much that the ice maker assembly is now out of alignment in the box... would love to get a tech out here to fix it. as much of a pain as it is, I'll pay the labor if you pay the parts. this sounds like a systemic problem, and you guys really should step up here... I paid a lot of money for this fridge... I bought mine in 2016 when we bought this house. Help!