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userXI4teDH25J
Constellation

Problem with plastic pieces from ice maker

Hi,

I have a RFG299AARS refrigerator and plastic pieces are in the ice from the ice maker.  What can I do to resolve?

 

Thanks,

Rocco

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Problem with plastic pieces from ice maker

Our sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send us a private message with your serial number so that we can look into this for you. http://bit.ly/33ipYnO


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userXI4teDH25J
Constellation

Re: Problem with plastic pieces from ice maker

Hi,

<edit>

I examined the ice container and it is intact with no chips or wear.

Thank you,

Rocco Sgro

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Samsung Moderator
Samsung Moderator

Re: Problem with plastic pieces from ice maker

Thank you for confirming. I recommend having an authorized technician evaluate the ice maker. You can find an authorized technician here: http://www.samsung.com/us/support/service/location



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