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user5DroCnVUgt
Constellation

Problems with Refrigerator ice maker

We purchased a Samsung French Door Fridge a couple of years ago.  Model number RF31FMEDBSR/AA. Less than 2 years later we started having problems with the ice maker. this was a $3200 appliance. We were told that it was out of warranty. So we called a repair man and he said that it was a known issue. He replaced the ice maker. A month later we were having the same issue. He came back and replaced it again, telling us that there is a high failure rate with this unit. I have gone out and researched and found the service bulletin myself. I replaced the unit with a new model designed to fix the problem. I bought the $32 tube to seal the outside. Waited a day and we have “soft ice” and water in the discharge tube (website won’t allow the use of the actual part). What do we do???

4 REPLIES 4
userPOMI9sF4Yh
Constellation

Throw it away and buy a new one

Throw it away and buy a new one

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Samsung Moderator
Samsung Moderator

Re: Problems with Refrigerator ice maker

Would you happen to have a transaction number that we could look into?  


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user5DroCnVUgt
Constellation

Re: Problems with Refrigerator ice maker

A transaction for the purchase of the fridge?

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Samsung Moderator
Samsung Moderator

Re: Problems with Refrigerator ice maker

A reference number provided by Samsung.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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