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Original topic:

RB217ABPN Freezer sensor error code 9

(Topic created: 04-10-2024 02:11 AM)
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Members_vY53KEM
Constellation
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Kitchen and Family Hub

Members_vY53KEM_0-1712740125788.jpeg

After power outage, display is flashing the #9 code above. Resetting unit does not correct it. Cycling power on and off does not reset. Unit is running. Temp is approx 0 degrees. HELP!

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! I would recommend trying the information in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01003409/.

 

If this does not help then this will require service. Depending on your warranty you will have a couple of options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! I would recommend trying the information in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01003409/.

 

If this does not help then this will require service. Depending on your warranty you will have a couple of options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/