I have replaced the metal defrost finger in the back of cabinet with the longer finger, but I'm still having water running down the back wall into and under the drawer. It is freezing under the drawer. What do I do next??
The next step would be service depending on the warranty of the unit you do have a couple of options.
If the unit is in warranty you can send me or any of the other moderators a private message with your full model and serial number and we can get that set up for you.
Or if your unit is out of warranty you can use the link below to find a service center in your area.