I got this refrigerator on 8/9/19. Pretty much since day one I'm having an issue with the freezer. Unless it's set to Power-Freeze, nothing gets frozen, no matter what the thermostat reads. I'm having to set it to -8 and power freeze about once a week, since it resets to 0 degrees after a few days. I've followed the troubleshooting instrcutions in the manual but the problem persists.
May I ask who installed the unit and have you checked if the unit is leveled properly?
To check if the unit is leveled properly, you would have to look underneath the fridge. Let me know if the leveling wheels are touching the ground.
The fridge leveling wheels should be off the ground. The fridge should be slightly raised in the front so the refrigerator is stable. You can level the unit by looking in the link below. You can also reach out to your retailer to see if they are able to assist.