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RF263BEAESR Ice Maker Frosts and blocks Ice from dropping

I am so disappointed with my Samsung refrigerator ice maker.  I have only had this refrigerator since June 2017 and finally had to have the ice maker replaced on Oct. 1, 2019 and already back to the same issue as before.  When the ice bucket is removed, there's frost and the ice is stuck and wont drop into the bucket.  Someone else posted pix and it's exactly what mine is doing... even with the new ice maker being put in only 2 months ago (luckily under warranty).   I don't even want to have them come fix it again, as it looks like from the other posts, it will still keep happening.  I wish I had found this post before buying the fridge.  I will never again buy a Samsung fridge.  My parents fridge has lasted for about 15 years, and they have never had a problem with the ice maker.  This is ridiculous.  And from the looks of it, it's not just this model.  It's happening to everyone... Ugh.