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RF265B Refrigerator. When trying to remove Retail password with Reset Factory

(Topic created on: 5/30/20 12:54 PM)
Camaleno
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RF265B Refrigerator. When trying to remove Retail password with a Reset Factory utility the setup program asked for Model and Country.

The model RF265B was not in the list of models presented.

I picked one of them and started doing tests and most passed but at the end is showing a Warning stating. Wrong model for this device and it is beeping constantly.

I had to turn the LCD screen off with the reset button.

tried to call Samsung phoe service but do not work on weekends

I hope someone fix it diring the week before a RETURN this fridge back to Home Depot.

 

 

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SamsungGill
Samsung Moderator
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That is correct. The moderators here are Samsung tech support, we would recommend contacting the retailer. You are quite welcome.

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SamsungGill
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Kitchen and Family Hub

Hello! I would recommend speaking with the retailer to ensure that this is not a demo model. Demo models have limitations that would prevent consumer use.

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Camaleno
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This was a Demo Model that we purchased !

 

 

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SamsungGill
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My apologies for the confusion. Many retailers use consumer models as display models, there are also demo models that are meant only for display.

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Camaleno
Asteroid
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Thank you for your quick response.

But now I am confused, so since the factory reset does not show the model in the list, then it cannot put it back to work right?

should I call Samsung tech support to see if they can revive this fridge ? Or just return it to the retail restore?

Please advise

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SamsungGill
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

That is correct. The moderators here are Samsung tech support, we would recommend contacting the retailer. You are quite welcome.

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