RF265B Refrigerator. unable to remove Retail password with Reset Factory.

[Camaleno]

RF265B Refrigerator. When trying to remove Retail password with a Reset Factory utility the setup program asked for Model and Country.

The model RF265B was not in the list of models presented.

I picked one of them and started doing tests and most passed but at the end is showing a Warning stating. Wrong model for this device and it is beeping constantly.

I had to turn the LCD screen off with the reset button.

tried to call Samsung phoe service but do not work on weekends

I hope someone fix it diring the week before a RETURN this fridge back to Home Depot.

[Anonymous · Accepted solution]

Hello! I would recommend speaking with the retailer to ensure that this is not a demo model. Demo models have limitations that would prevent consumer use.

[Camaleno]

This was a Demo Model that we purchased !

[Anonymous]

My apologies for the confusion. Many retailers use consumer models as display models, there are also demo models that are meant only for display.

[Camaleno]

Thank you for your quick response.

But now I am confused, so since the factory reset does not show the model in the list, then it cannot put it back to work right?

should I call Samsung tech support to see if they can revive this fridge ? Or just return it to the retail restore?

Please advise

[Anonymous]

That is correct. The moderators here are Samsung tech support, we would recommend contacting the retailer. You are quite welcome.