I’m having the same problem with water and ice building up under the deli drawer. Every 3-4 months I have to remove the drawer and chip out the sheets of ice. Very dissatisfied.
My wife and daughter got sick on food that was in this refrigerator. The fan froze solid and the food spoiled. The problem was that the ice tray kept a portion of the unit somewhat cooler than room temperature. Food on the other side was spoiled and unbeknowst to us had not been kept cool. The milk was sour which they could smell and threw out, but salsa had no smell and after eating it and feeling unwell, noticed it had mould growing in it. Someone could easily contract listeria or othe food born illnesses and die using this product.
Samsungcats solution is a mockery and a slap in the face to all the people Samsung has defrauded with this faulty and frankly unsanitary product. Her final advice, if we dont find the problem? Service is required. If she had even read any of these posts or gave a hoot she would know that we have already tried that at extra expense..
I am going to write to Samsung CEO, my senator Channel 2 consumer report and to state and federal office of consumer affairs. I would urge everyone with this problem to do the same.
Most of their customers have bought or were contemplating buying other samsung products as part of kitchen suite etc. Their refusal to recall these faulty refrigerators will in the end cost more than if they merely did what any smart and ethical corporation would do. They have lost and will continue to lose customers in all their product lines.
Meantime we are stuck with having to purchase other refrigerators
Please keep each other informed of an potential class action lawsuits
I am sorry to hear of this Denismc, I see where you have also sent us a private message. I am reaching out to you privately as we speak.
Yeah we have several other appliances coming up to the end of their lives, after 10 l+ years of reliable service and I doubt I'd buy another Samsung product. Having problems with appliances isn't bad for a company, it happens, but not stepping up and standing by the product or helping customers if the real sign of whether you should give a company your business..
I should have taken it seriously when the electric company folks came to pick up our old bad unit, and in response to my comment about hoping to get something close to the service life of our old one, they said we'd likely be fine as long as I didn't get a samsung. They weren't aware of the shiny new samsung that had been delivered and installed in our house the week before.
I have the water in crisper drawers leaking from the back panel issue with my Samsung RF20HFENBSR as well. I purchased it in February 2016 and the problem started by April 2018. Although numerous videos and pages and pages of forum posts show this to be a flaw in the design, they would not help as it is "out of warranty". I went through chat, phone support and a supervisor.
I thawed out the line with the fridge unplugged for a time and it returned to normal operation. As of last week, 5 months later, the problem returned. I went through chat support and phone support again to gain no help (referencing this and many other posts and videos). They made claims of being unaware of these issues.
I was sent toward a case manager to file my complaint and at the press 1 to be connected with the person prompt, I hit 1 and was disconnected. I have not received a call back post that and doubt I will.
I will likely be fixing the issue myself and choosing a different manufacturer in the future.