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uservh0R5jfODL
Constellation

RF26HFENDSR defective defrost thermostat

We bought this refrigerator in July of 2015.  About a month or so ago, the refrigerator section stopped cooling.  We reset it a couple of times (shutting off the breaker for 15 minutes or so), and it reset itself, but we still called out a repair person.  Well the repair person (from Sears A&E) was great, and she said it was a defective thermostat on the defrost cycle regulator.  We're waiting for the part; but the repair is costing $346.84.  The repair person said Samsung has issued a replacement part as I was afraid we'd just have the same problem again.  So, if the part was defective in the original refrigerator, we shouldn't have to pay for this repair - Samsung should reimburse us the cost.

1 REPLY 1
userfVy5MFw0U9
Constellation

Re: RF26HFENDSR defective defrost thermostat

We too have the same problem with the same model.  Just filed a complaint with the BBB and urge you to do the same.

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